Frequently Asked Questions


Q: How do I know what services I need?

Q: What type of care do the caregivers provide?

Q: My mother is getting her medications mixed up and is having difficulty paying her bills. Can a caregiver help her with that?

Q: Is Senior Partner a cleaning company or maid service?

Q: How quickly can services be provided?

Q: How are the caregivers screened?

Q: What if I’m not satisfied with my caregiver’s service?

Q: Do you accept insurance policies?

Q: What are the rates charged for caregivers?

Q: What is a nurse registry?

Q: How are caregivers selected?

Q: What happens if my caregiver gets sick?

Q: Do you provide senior services to those in nursing homes or assisted living facilities?

Q: What makes Senior Partner In-Home Care different from other companies?

Q: Why should I use Senior Partner rather than an individual with an ad in the newspaper?


Q: How do I know what services I need?

A: At the start of your service, a licensed nurse or geriatric care manager will provide a professional evaluation of needs. This will help you decide what services your caregiver will perform.


 

Q: What type of care do the Caregivers provide?

A: Services include assistance with bathing, dressing, and personal care; medication reminders; post-discharge care; nutrition and safety; care for the memory impaired; meal preparation, shopping, errands; light housekeeping, laundry; transport to doctor appointments; and much more.


Q: My mother is getting her medications mixed up and is having difficulty paying her bills. Can a Caregiver help her with that?

A: No, but if you need these types of additional services, our Care Management division can provide a full range of professional care management services. Please call 321-253-6330 for more information.


Q: Is Senior Partner a cleaning company or maid service?

A: Caregivers provide meal preparation, light housekeeping and laundry. In many cases, that’s all that’s needed; however, if heavy cleaning is required, we can help locate a reputable and affordable cleaning company.


Q: How quickly can services be provided?

A: Our Service Coordinators will make every effort to have an aide available within the shortest reasonable time. We are usually able to have staff in place the next day, or even the same day if needed.


Q: How are Caregivers screened?

A: Our diverse pool of Caregivers includes only trained, experienced, screened, licensed and insured professionals, all of whom speak English. Our rigorous screening process meets or exceeds the requirements of Florida state law and regulations established by the Agency for Healthcare Administration. Screenings include: confirmation of CNA/Home Health Aide licensure or certification; work history and reference check; health screening/free of communicable diseases; US citizen or legally eligible to work in the US; documentation of required training and certifications; individual liability insurance policy; FBI Level 2 criminal record check.


Q: What if I’m not satisfied with my Caregiver?

A: At Senior Partner In-Home Care, we know that Caregiver/Client compatibility is key to achieving our goal of total client satisfaction. Should a personality conflict arise, contact our office immediately and our service coordinators will promptly find a more suitable caregiver to fulfill your needs.


Q: Do you accept insurance?

A: Yes, we accept virtually all Long Term Care insurance and will bill them directly on your behalf. However, each Long Term Care policy is different and may have requirements that must be met before the insurance company will approve and pay for care. We will assist in contacting your provider to review what your policy covers, and we can help you understand how to maximize the benefits you receive. You should know that all insurance policies have limits on the benefits they will pay, and you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay the entire bill.


Q: What are the rates charged for Caregivers?

A: Rates are based on the type of services you require and the rate requested by the caregiver who is providing the services to you. You may contact our office at 321-323-7360 and a Service Coordinator will assist you to determine the level of care needed.


Q: What is a Nurse Registry?

A: Senior Partner In-Home Care is a state licensed and insured Nurse Registry. We provide referral services for Caregivers, including Certified Nursing Assistants and Certified Home Health Aides to care for patients at home, in assisted living facilities, skilled nursing facilities and even hospitals. The Caregivers are independent professionals and are not employed by Senior Partner In-Home Care. Each Caregiver is required to carry individual professional liability insurance.


Q: How are Caregivers selected?

A: First, Senior Partner In-Home Care looks for people who have a passion for working with seniors to help them live independently. The Caregivers we refer are:

  • Licensed CNA’s and Certified Home Health Aides
  • Carefully screened, including FBI Level II background check
  • Individually insured
  • Carefully matched to your needs and personality
  • Compassionate and experienced

Q: What happens if my Caregiver gets sick?

A: Continuity of care is extremely important. Senior Partner employs a caregiver team approach, so if your Home Health Aide is ill, our network of quality Caregivers ensures there will always be a compatible and reliable Caregiver there for your family member.


Q: Do you provide care to seniors in assisted living facilities or nursing homes?

A: Yes, Senior Partner In-Home care provides elder care and companionship to seniors wherever they reside. The majority of our clients live in their own home or apartment, but many live in assisted living communities, and some are long-term residents in skilled nursing facilities. If a client goes to the hospital or a rehab facility, we will follow them if requested, and come home with them when they are ready.


Q: What makes Senior Partner In-Home Care different from other companies?

A: For over 16 years, Senior Partner In-Home Care has been helping seniors live safely and independently at home. As one of Central Florida’s oldest and most trusted home care companies, Senior Partner provides rigorous caregiver screening, client-caregiver compatibility and a commitment to total client satisfaction. Senior Partner is licensed, bonded and insured. The Caregivers we refer are compassionate, experienced, carefully screened, independent professionals. Senior Partner is a proud member of the One Senior Place family of companies.


Q: Why should I use Senior Partner rather than an individual with an ad in the newspaper?

A: There are many reasons why experts advise against hiring in-home caregivers directly, but most of them fall into three categories: security, accountability and continuity. For more details, see the following sections, above:

How do I know what services I need?

How quickly can services be provided?

How are caregivers screened?

What if I’m not satisfied with my caregiver?

What happens if my caregiver gets sick?

Do you accept insurance?: